Terms and Conditions

Fire Cabinets Direct – Terms and Conditions of Sale

  1. Introduction:
    • Welcome to Guardwell Safe Co. (T/A Fire Cabinets Direct). These terms and conditions govern the sale of goods by us (“we,” “us,” or “our”) to you, our valued customer.
  2. Order Process:
    • Placing an order with us is easy and straightforward. Simply browse our website, add the desired items to your cart, and proceed to checkout. If you need assistance at any point, our friendly customer support team is here to help.
  3. Transparent Pricing:
    • We believe in transparency and strive to provide fair and competitive pricing for our products. The prices displayed on our website are clear and, we hope, the most competitive you will find.
  4. Product Quality Guarantee:
    • We take pride in the quality of our products and stand behind them 100%. If you are not satisfied with your purchase for any reason, simply contact us within 7 days of receiving your order, and we will work with you to make it right. This is in line with your consumer rights.
  5. Flexible Payment Options:
    • To make shopping with us convenient, we offer a variety of payment options, including credit/debit card, PayPal, and bank transfer. Choose the option that works best for you.
  6. Fast and Reliable Delivery:
    • We understand that prompt delivery is important to you. That’s why we strive to process and ship orders quickly, using our own registered employees or reliable courier services to ensure your items arrive safely and on time.
  7. Easy Returns and Exchanges:
    • Your satisfaction is our top priority. If you need to return or exchange an item, simply follow our hassle-free return process. We accept returns within 7 days of purchase, but when installed or delivered, there may be a restocking charge involved. The safes are heavy, and costs are incurred in getting them delivered. This is in line with your consumer rights.
  8. Dedicated Customer Support:
    • Have a question or need assistance? Our dedicated customer support team is here to help. Whether you need help with product selection, order tracking, or anything else, we’re just a phone call or email away.
  9. Privacy and Security:
    • We take your privacy and security seriously. Your personal information is kept confidential and is never shared with third parties without your consent. Our website is encrypted to ensure secure transactions.
  10. Community Engagement:
    • We value our relationship with you and strive to foster a sense of community. Connect with us on social media, sign up for our newsletter, and stay informed about exclusive offers, promotions, and events.
  11. Feedback and Improvement:
    • Your feedback is invaluable to us. We welcome your comments, suggestions, and ideas for improvement. Together, we can continue to enhance the shopping experience for all our customers.
  12. Legal Compliance:
    • These terms and conditions comply with the laws and regulations of Ireland, ensuring a fair and transparent transaction process for all parties involved.
  13. Contact Information:
    • If you have any questions, concerns, or feedback regarding these terms and conditions or any aspect of your shopping experience, please don’t hesitate to contact us. We’re here to help!